Help Desk Support Technician

TEKsystems • Southfield, MI

4d • Onsite

About The Position

TEKsystems is seeking an experienced IT Technician for an exciting opportunity in a fast-paced environment. This role is ideal for someone who enjoys solving technical problems and is eager for long-term career growth in IT. The client is actively investing in their technology and people, seeking an enthusiastic, collaborative individual to be a trusted technical partner for the business. This role offers exposure to enterprise-level technologies, a wide range of platforms, and the chance to be a key contributor in a growing, forward-thinking organization. You will have hands-on ownership, from onboarding new hires to resolving complex issues, and will work with both local and global users. There is an opportunity to improve processes and make a real impact, while partnering with experienced IT teams to continue developing technical skills.

Requirements

• 4+ years IT support environments
• Windows and macOS desktop support
• Active Directory and account management
• Office 365 and G-Suite support
• SaaS applications (Okta or other SSO, Slack, Zoom, Jira)
• MDM platforms (JAMF, Kandji, or similar)
• Ticketing systems and queue management
• Network and hardware troubleshooting
• VPN and access support
• Deployment, configuration, and maintenance of end-user device

Nice To Haves

• Passion for technology and continuous learning
• Strong troubleshooting and problem-solving mindset
• Excellent customer service and communication skills
• Comfortable working independently and as part of a team
• Organized, accountable, and proactive

Responsibilities

• Serve as a primary support resource for help desk and IT related issues
• Troubleshoot hardware, software, and network-related issues
• Manage and resolve tickets while maintaining SLAs and best practices
• Own new hire onboarding, including account creation and equipment setup
• Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms
• Provide Active Directory and Group Policy support
• Support business applications, SaaS tools, and collaboration platforms
• Troubleshoot and support MDM solutions
• Maintain and support standard and custom system images
• Assist with server, networking, phone systems, and VPN access
• Document solutions and help improve IT processes and standards
• Escalate complex issues to appropriate IT teams when needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed