Help Desk Support
TEKsystems•Wichita, KS
•Onsite
About The Position
Georgia Pacific is allowing self-owning devices, which will affect around 9000 lines that will need assistance. This is a 2026 initiative and could last all year. The two individuals hired for this role will be working different shifts to support any calls that come in for device transition. They will be responsible for giving permissions, routing numbers, and providing passwords and pins.
Requirements
- Help desk support
- Help desk
- Troubleshooting
- Customer service
- Service desk
- Phone support
- Ticketing system
- Password reset
- Windows 10
- Support
- Office 365
- ServiceNow
Responsibilities
- Provide assistance for self-owned devices for approximately 9000 users.
- Support device transition initiative.
- Work different shifts to cover support calls.
- Grant permissions.
- Provide routing numbers.
- Distribute passwords and pins.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
