Help Desk Support Technician

Interstate Waste Services • Teaneck, NJ

1d • Hybrid

About The Position

This position provides a first line of helpdesk support to all company employees, assisting them with hardware and software related issues via phone, email or on-site visits. Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers. Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Requirements

• Strong knowledge of Microsoft based operating systems within a network environment.
• Strong knowledge of the Microsoft Office suite of applications.
• Use of computer imaging software.
• Ability to diagnose and resolve basic computer technical issues.
• Use of Apple Mobile devices and tablets.
• Good understanding of TCP/IP networking.
• Good understanding of PC hardware set-up and configuration.
• Ability to work independently and efficiently to meet deadlines.
• Highly organized to keep Help Desk tickets in order.
• Excellent oral communication skills.
• Being able to carry or transport various hardware.
• Self-motivated, detail-oriented and organized.

Responsibilities

• Manage Help Desk tickets in a time manner.
• Respond to employee issues via phone, email, computer chat or site visit.
• Take ownership of user problems and be proactive when dealing with user issues and follow up to ensure issues are resolved.
• Support users in the use of computer equipment and software by providing the necessary training and advice.
• Arrange for external technical support where problems cannot be resolved in house.
• Escalate issues to next level when necessary.
• Obtain general understanding of OS and application operations related to company offered services.
• Creating, editing and organizing department documentation.
• Provide onsite support to any of IWS's facilities in NY/NJ/CT/OH and future locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed