Associate Help Desk Support Technician

Sanford Health • Sioux Falls, SD

1d • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This is an entry-level position with the opportunity to grow your career starting with Call Center experience and working for one of the largest IT departments in the area. Starting at an entry level position will allow you to see how Sanford works and establish the professional path you ultimately want to move your career towards.

Requirements

• High school diploma or equivalent preferred.
• Associates’ degree in technology related field strongly preferred.

Responsibilities

• Provide front-line technical support for all Sanford Health patients and employees.
• Serve as the first point of contact for Sanford MyChart patients needing login and technical assistance.
• Perform password resets and login assistance for all Sanford employees.
• Utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support.
• Identify and suggest possible improvements to patient and employee experience.
• Deliver exceptional customer service to all callers.
• Engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED