Help Desk Support Tech I

Cuningham•Minneapolis, MN

2d•Onsite

About The Position

Cuningham is seeking a Help Desk Support Tech I to join our Technology team in Minneapolis. This role provides frontline technical support to employees across the organization, including leadership and Principals, while helping ensure reliable day-to-day technology operations across multiple office locations. The Help Desk Support Tech I supports a broad range of hardware, software, and collaboration technologies, including desktops, laptops, conferencing systems, printers, and Microsoft applications. This role also assists with onboarding, workstation deployments, troubleshooting, and operational IT support for both onsite and remote employees. This is a non-exempt, fully onsite position based in the Minneapolis office and requires in-office attendance five days per week.

Requirements

3–6 years of Help Desk, Desktop Support, or related IT support experience.
Associate’s degree or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience will be considered.
Experience supporting Microsoft O365, Teams, OneDrive, Adobe products, Bluebeam, Microsoft authentication technologies, Teams VC Rooms, docking stations, and multiple office locations.
Strong troubleshooting, communication, customer service, and organizational skills with the ability to support both technical and non-technical users.

Nice To Haves

Preferred experience supporting users in the Architecture, Engineering, and Construction (AEC) industry.
Experience with virtual desktop technologies, Autodesk Revit, LogMeIn, Freshservice, or software license management is a plus.

Responsibilities

Monitor and manage help desk ticket queues while meeting established SLA response and resolution timelines.
Troubleshoot and resolve hardware, software, printing, peripheral, and connectivity issues.
Install, configure, and maintain desktop and laptop hardware, operating systems, and software applications.
Support Windows 10 and Windows 11 devices in office and remote work environments.
Provide support for docking stations, monitors, printers, accessories, and end-user equipment.
Support Microsoft Teams conferencing and video conference room technologies.
Assist with employee onboarding activities including workstation setup and technology orientation.
Support users across multiple office locations and remote work environments.
Escalate and coordinate resolution of complex technical issues as needed.
Maintain accurate ticket documentation and follow established IT procedures and standards.
Communicate technical information effectively to non-technical users.
Participate in office visits or travel to other locations for project work or onsite support as needed.