Help Desk I
About The Position
Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk I serving a military customer. The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems. They respond to telephone calls, email and personnel requests for technical support. The Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. They rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.
Requirements
- Associates' degree or equivalent
- SECRET Clearance Required
- Two (2) years of IT support experience
- Knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
- Relies on instructions and pre-established guidelines (SOPs) to perform the functions of the job.
Responsibilities
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors problems to ensure a timely resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
