Help Desk I

Strategic Operational Solutions • Washington, DC

1d • Onsite

About The Position

Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk I serving a military customer. The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems. They respond to telephone calls, email and personnel requests for technical support. The Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. They rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.

Requirements

• Associate's degree or equivalent
• SECRET Clearance
• Two (2) years of IT support experience

Responsibilities

• Provide support to end users on a variety of issues including identifying, researching, and resolving technical problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution.
• Utilize knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, and active directory.
• Follow instructions and pre-established guidelines (SOPs) to perform job functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree