Help Desk Support

TEKsystems • Wichita, KS

2d • $18 - $18 • Onsite

About The Position

This role supports a large-scale Bring Your Own Device (BYOD) initiative impacting approximately 9,000 users. The project is expected to run throughout 2026 and will focus on assisting end users with device transitions and access enablement. The selected candidates will work in staggered shifts to provide consistent coverage for incoming support requests related to device onboarding and system access.

Requirements

• Help Desk Support
• Troubleshooting
• Customer Service
• Service Desk Operations
• Phone Support
• Ticketing Systems (e.g., ServiceNow or similar)
• Password Resets and Account Management
• Windows 10 Support
• Microsoft Office 365

Responsibilities

• Provide Tier 1 / Tier 2 help desk support for device transition and onboarding activities
• Assist users with account access, including permissions, passwords, and PIN resets
• Route calls and escalate issues as needed to appropriate teams
• Troubleshoot hardware, software, and access-related issues
• Deliver high-quality customer service via phone and ticketing systems
• Document and track all interactions using a ticketing platform

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed