Help Desk Support Specialist (Student Computer and Automation Support)
PEOPLE TECHNOLOGY AND PROCESSES LLC•Fort Benning, GA
•Onsite
About The Position
Provides on-site and remote customer and automation support to students and instructors, preparing and issuing mobile devices, conducting security briefs, and supporting a single maximum class/course of up to 400 students per rotation.
Requirements
- Associate of Science (AS) degree with at least 7 years of experience
- Active SECRET clearance required
- U.S. citizenship
- Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions
Responsibilities
- Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
- Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
- Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
- Support TSAS onboarding so students receive temporary network permission for the course duration.
- Train new instructors on classroom instructional technology and collaborative tools.
- Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
