Help Desk Support Specialist

Provider Network Solutions LLC•San Juan, PR

1d•$40,000 - $45,000•Onsite

About The Position

The Helpdesk Specialist will provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring smooth operation of all IT systems.

Requirements

Proficiency in Microsoft Office 365 and other Microsoft applications.
Strong knowledge of Windows 10 OS platforms.
Experience with audio-visual conferencing setup and deployment.
Ability to support various handheld devices, including phones and tablets.
Excellent verbal and written communication skills (Must be fluent in English and Spanish).
Strong organizational skills and the ability to multi-task.
Strong analytical and problem-solving skills.
At least 1 year of experience in a helpdesk support role.
Ability to work effectively in a team environment.
Maintain a positive CANI (Continuous and Never-Ending) attitude.
Ability to configure, support, and maintain computers and related systems.
Ability to troubleshoot and analyze technical issues.
Assist in the installation, support, training, testing, and deployment of technology.
Must have reliable transportation to visit clients within Puerto Rico.

Responsibilities

Provide hands-on support to end-users for desktops, laptops, phones, printers, and peripherals.
Monitor system logs and activity on end-user hardware to identify and resolve issues.
Maintain and update IT equipment, hardware, and software.
Maintain a current inventory of all technological devices.
Assist with the setup and configuration of technical equipment for internal and remote team members.
Respond promptly to requests received through the IT Helpdesk system and provide effective solutions.
Ensure all IT operations meet high security and compliance standards, including HIPAA regulations.
Create and maintain standard operating procedures (SOPs) for IT-related tasks.
Manage role-based access and department controls for end-users.
Utilize Active Directory services for user management.
Administer and support the Nextiva PBX.