Help Desk Support Specialist | Network Solutions

CBIZ • Maryland Heights, MO

8d • $19 - $19 • Remote

About The Position

The Help Desk Support Specialist provides remote technical support to Edward Jones branches, departments, and remote users. The role diagnoses, troubleshoots, and resolves technical issues while delivering a high-quality support experience. This is a remote position that requires a professional workspace and high-speed internet access.

Requirements

• Associate’s degree from an accredited college, technical school, or university; two years of related experience; or an equivalent combination of education and experience totaling two years.
• Proficiency in relevant technologies and tools, with the ability to follow technical instructions.
• Excellent verbal and written communication skills across all organizational levels.
• Strong documentation and organizational skills.
• Availability to work occasional weekends and holidays for support coverage.

Nice To Haves

• Previous experience in a call center environment.

Responsibilities

• Diagnose and resolve technical issues, including branch video and phone systems, access issues across multiple platforms, and data connectivity for remote users.
• Provide phone-based support and guide users through technical solutions using a structured knowledge base.
• Handle password resets, how-to questions, and general inquiries about supported systems.
• Identify, document, and analyze trends to support effective problem resolution and prevent recurrence.
• Assess and prioritize work according to severity, urgency, and impact.
• Follow escalation protocols so unresolved issues are addressed promptly.
• Maintain detailed and accurate records of daily activities, system functions, and user interactions.
• Assist with additional tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree