Help Desk Support Specialist
Southern Dock Products of Charlotte, a Division of DuraServ•Coppell, TX
•Onsite
About The Position
DuraServ is hiring an on-site Help Desk Support Specialist at its corporate office in Coppell, Texas. The role provides Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365, resolving escalated issues with precision and documenting solutions thoroughly. The specialist also manages Azure virtual machines and networking, supports new user onboarding, and maintains accurate technical documentation. The position supports a national field service organization and corporate teams; no travel is required.
Requirements
- At least 5 years of combined experience supporting Windows OS, Microsoft Azure, and Microsoft 365.
- Demonstrated Tier II or higher support experience handling escalated tickets and resolving issues Tier I could not.
- Hands-on experience with Azure Virtual Machines and Azure networking components, including virtual networks, subnets, and VPN connectivity.
- Proficiency with technical support ticketing systems and remote support tools.
- High school diploma or equivalent.
Nice To Haves
- Associate or bachelor's degree.
- Experience supporting Microsoft Dynamics 365 environments.
- Familiarity with new user provisioning workflows, including account setup, permissions, and cloud environment integration.
- Microsoft certifications such as AZ-104, MS-900, or equivalent.
Responsibilities
- Provide Tier II end-user technical support for Windows OS, networking, and end-user device issues, resolving escalations beyond Tier I.
- Provide specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
- Handle escalated helpdesk tickets with urgency and precision.
- Manage, troubleshoot, configure, monitor, and support Azure Virtual Machines.
- Diagnose and resolve Azure networking issues involving virtual networks, subnets, and VPN connectivity.
- Manage end-to-end new user onboarding, including account setup, email, permissions, and network and cloud environment integration.
- Develop and maintain current technical documentation for procedures, troubleshooting steps, and system configurations.
Benefits
- Full benefits package, including medical, dental, and vision coverage.
- 401(k) with company match.
- Company-provided life insurance.
- Short-term and long-term disability coverage.
- Competitive compensation commensurate with experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
