Help Desk Support Specialist

DuraServ Corp • Coppell, TX

2d • Onsite

About The Position

DuraServ is seeking a technically proficient Help Desk Support Specialist to provide Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365. This role involves managing and troubleshooting Azure Virtual Machines, networking issues, and new user onboarding, with a strong emphasis on creating and maintaining accurate technical documentation. The ideal candidate is a specialist in the Microsoft stack who can resolve escalated issues with precision and ensure the technology runs smoothly for hundreds of users across nine regions.

Requirements

• 5+ years of combined experience in Windows OS, Microsoft Azure, and Microsoft 365 support.
• Demonstrated Tier II or higher support experience, having handled escalated tickets and resolved issues that Tier I could not.
• Hands-on experience with Azure Virtual Machines and Azure networking components (virtual networks, subnets, VPN connectivity).
• Proficiency with technical support ticketing systems and remote support tools.
• Technically fluent in the Microsoft stack (Azure, Office 365, and Dynamics 365).
• Strong diagnostic skills to analyze symptoms, isolate root causes, and resolve issues at the source.
• Cloud-competent in managing Azure VMs and networking components.
• Clear communication skills to explain technical issues and resolutions to non-technical end users.
• Documentation discipline, ensuring procedures, configurations, and troubleshooting steps are current, complete, and usable.
• Ability to manage multiple tickets simultaneously, triage effectively, and maintain composure under volume.

Nice To Haves

• High School diploma or equivalent required; associate or bachelor's degree preferred.
• Experience supporting Microsoft Dynamics 365 environments.
• Familiarity with new user provisioning workflows including account setup, permissions, and cloud environment integration.
• Microsoft certifications (AZ-104, MS-900, or equivalent) are a meaningful differentiator.

Responsibilities

• Provide Tier II end-user technical support for Windows OS, networking, and end-user device issues, taking over where Tier I stops.
• Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage, troubleshoot, and configure Azure Virtual Machines, including configuration, monitoring, and ongoing support.
• Address and resolve Azure networking issues (virtual networks, subnets, VPN connectivity) with technical fluency.
• Manage new user onboarding end-to-end: account setup, email, permissions, and network and cloud environment integration.
• Develop and maintain current, accurate technical documentation for procedures, troubleshooting steps, and system configurations.

Benefits

• Competitive compensation commensurate with experience
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• Exposure to a national enterprise Microsoft stack across Azure, O365, and Dynamics 365
• A stable, office-based environment at DuraServ Corporate in Coppell, TX — no travel required
• A team that values technical precision, documentation discipline, and getting it right the first time
• The opportunity to be the IT infrastructure backbone for a growing national organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED