Help Desk Support Specialist - Onsite

Genesis10 • Dallas, TX

3d • Onsite

About The Position

Genesis10 is seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution in Dallas, TX. This role provides comprehensive end-user and network support for all software applications, hardware, and software installations. The specialist will handle upgrades, patches, and data backup and recovery procedures within a financial services environment, ensuring compliance with all policies and regulations.

Requirements

• High school diploma
• 1-2 years of experience in a similar role
• Prior experience supporting a bank or financial institution
• Understanding of information security systems, policies, procedures and compliance as it applies to technology systems, employees, and third parties
• Proficient problem resolution and root cause analysis skills
• Excellent written and verbal communication skills
• Ability to lift up to 25 pounds

Nice To Haves

• Associate's or Bachelor's degree in computer science or related discipline
• ITIL familiarity is a plus

Responsibilities

• Diagnose and resolve end user hardware and software issues in a timely and courteous manner
• Provide technical guidance to end users utilizing non-technical terminology
• Log and maintain detailed records regarding customer inquiries and related solutions
• Properly escalate unresolved issues to the next level of support
• Perform administration of Windows Server, Desktop Operating Systems Windows 7, Windows 10, Microsoft Office, Exchange 2010 and higher, Office 365, Photoshop, network switches, and routers
• Perform data backup, recovery, and testing in a tightly controlled environment
• Document network and data workflow using Visio or other graphical tools
• Manage firewall and other security systems, remote access VPN, 2-factor authentication, IDS/IPS, and monitoring tools
• Support, design, and administer LAN and WAN topologies, carrier circuits, MPLS, and internet
• Install, configure, and manage virtual technologies, VMWARE, VSPHERE, VCENTER, ESXi
• Install, configure, and maintain server, appliance, switch, and router hardware in a secure data center
• Assure compliance with all client policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED