Help Desk Support Specialist
Invicta Software
•$56,500 - $74,800
About The Position
Invicta Software is seeking a dedicated Help Desk Support Specialist to provide timely technical assistance and exceptional customer service to internal users and clients. The role focuses on troubleshooting, problem-solving, and helping users navigate technology in a fast-paced software environment. The specialist provides first-line technical support, diagnoses and resolves hardware, software, and network issues, communicates and follows up promptly, and accurately documents support requests and solutions.
Requirements
- Proven experience in a technical support or help desk role.
- Strong understanding of Windows and macOS operating systems.
- Familiarity with common software applications, networking concepts, and troubleshooting methodologies.
- Excellent communication skills and the ability to explain technical information clearly.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-focused mindset with patience and professionalism.
- Experience with ticketing systems and remote desktop tools.
Nice To Haves
- Basic knowledge of Active Directory, VPNs, and remote support tools.
- Associate degree in Information Technology, Computer Science, or a related field.
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional.
Responsibilities
- Respond to help desk inquiries via phone, email, or ticketing system promptly and professionally.
- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, and software applications.
- Assist with user account management, including password resets and access permissions.
- Collaborate with IT team members to escalate complex issues and implement solutions.
- Maintain detailed records of support interactions and technical procedures.
- Provide guidance and training to users on best practices and software usage.
- Participate in ongoing training to stay current with evolving technologies and company systems.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Opportunities for professional growth and skill development.
- Supportive and inclusive company culture.
- Flexible work arrangements and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
