HELP DESK (SUPPORT I)

KIRKPATRICK BANK•Edmond, OK

15d•Onsite

About The Position

Kirkpatrick Bank hires individuals who are committed to building long lasting relationships by delivering high quality customer service to all of our customers and within our communities. In return Kirkpatrick strives to offer a competitive and comprehensive benefit package. Shift hours: Monday - Friday, 8:00am to 5:00pm; could include occasional Saturdays and OT when necessary. Kirkpatrick Bank offers the following benefits (subject to eligibility requirement): Company subsidized health and dental insurance for employees and dependents Health and Dependent care flexible spending accounts, HSA account Company provided life insurance and long term disability Generous 401(k) Match Paid Sick and Vacation Wellness Plan Employee Banking products and services provided Position Summary: Provide first level of support and response for employees. Provide assistance to technicians and engineers. Help Desk is responsible for creating support tickets, answering, commenting and replying to open incidents. The Help Desk position requires knowledge of computer logic and methodology to run computer systems.

Requirements

Knowledge of computer logic and methodology to run computer systems
High School diploma or equivalent
Interpersonal skills necessary to train employees in computer systems
Ability to work in a self-disciplined environment
Ability to balance multiple projects, timelines and priorities
Excellent organizational skills and attention to detail
Excellent verbal, interpersonal and written communication skills
Tenacious problem-solving skills and results oriented

Nice To Haves

Assistance to technicians and engineers
Knowledge of the bank’s computer systems and technology best practices

Responsibilities

Identify and organize help tickets according to priority
Distribute tickets to engineers and technicians
Assist with fieldwork as requested
Update and maintain contracts, reports, and policies as needed
Create and maintain standard operating procedures for equipment and software used
Prepare computer equipment for operation and deployment
Operate computer for the purpose of providing information to employees and/or engineers
Train employees in operating systems and other software used by bank employees
Maintain a log of all work performed and processed
Perform general operating system repairs, spy-ware and virus removal, hardware upgrades, and troubleshooting common computer problems
Provide employees with outstanding customer care and service at all times
Read and comprehend instruction manuals to make minor repairs to computer equipment
Document system changes using change control forms