Help Desk Support Engineer

Booz Allen Hamilton•Doral, FL

1d•$86,800 - $198,000•Remote

About The Position

Help Desk Support Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact on national security? You understand your customer’s environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution. As a Help Desk Support Engineer on our team, you have the chance to shape customer mission by leading team efforts. Your customer will trust you to not only design and develop systems, but also evolve them with advanced technology solutions. On our team, you’ll be able to broaden your skill set and create the future. Join us. The world can’t wait.

Requirements

Experience with IT help desk ticketing systems
Experience with remote desktop support
Experience with incident response
Experience troubleshooting software issues
Experience managing user access
Experience supporting cloud-based IT applications
Associate’s degree in an Information Technology or Computer Science field and 3+ years of experience in IT support, or 5+ years of experience in IT support in lieu of a degree

Nice To Haves

Ability to provide customer service and documentation
Bachelor's degree
CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate Certification

Responsibilities

Resolving user access issues
Troubleshooting software functionality
Providing technical training
Providing technical support for IT management tools such as JIRA or GitLab, ensuring users receive prompt issue resolution and training