Help Desk Support Engineer

The PENTA Building Group • Henderson, NV

19d • $65,000 - $80,000 • Onsite

About The Position

The PENTA Building Group is hiring a Help Desk Support Engineer for its Las Vegas office. This is a fully in-person, service-oriented role supporting users and teammates in person and electronically. The position manages day-to-day IT support requests, configures laptops, desktops, and mobile devices, and troubleshoots and repairs equipment for Nevada regional offices and construction jobsites. It can involve physically demanding equipment and systems setup, including work at jobsites throughout the Southwest. Some travel may be required to other regional offices or jobsites.

Requirements

• At least 3 years of prior technical customer support experience, preferably in IT support, help desk, or desktop support.
• An industry-specific professional certification or equivalent college coursework, such as A+ or Security+, or currently working toward completing one.
• Ability to travel within Los Angeles and Orange Counties to local construction projects for jobsite IT support as needed.
• Strong interpersonal, customer service, and written and verbal communication skills with end users and teammates, in person and electronically.
• Proficiency in remote collaboration tools such as Microsoft Teams and Zoom.
• Strong troubleshooting skills to handle most hands-on issues in the region.
• Self-reliance and strong initiative; this role serves as the local face of the IT department.
• Ability to learn quickly, manage ambiguity and multiple tasks, and find resolutions under tight deadlines in a fast-paced, high-pressure environment.
• Eagerness to learn additional IT skills in an open and collaborative IT group.
• Experience following up on and monitoring work to ensure quality standards and attention to detail.

Responsibilities

• Provide daily IT support and troubleshoot software, desktop hardware, network, and project-related infrastructure for staff in regional offices and jobsites.
• Administer corporate iOS and Android devices, including break/fix repairs and mobile device management (MDM).
• Support end users with Microsoft Office (O365), Viewpoint, Citrix, and other enterprise applications, and learn to help administer new applications as they are introduced.
• Update and create IT documentation and perform administrative work related to company equipment and systems.
• Perform physical Cat-5/Cat-6 and fiber network and telephony wiring, especially for mobile jobsite trailers throughout the Southwest.
• Work in tight spaces such as jobsite trailers and building crawlspaces, climb ladders, and use power tools for required physical setup.
• Assist with asset management and deployment of equipment and peripherals.
• Work with the IT team on new systems infrastructure projects as needed.
• Handle other responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed