Student Worker - Help Desk+ Support Consultant
About The Position
This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. This position is responsible for receiving and releasing computers for service and resolving computer software/connectivity/printing issues. The role involves responding to inquiries regarding computer hardware, software, printer, and wireless network-related issues, and diagnosing and resolving technical problems. Additionally, the position includes installing, configuring, and maintaining computer software applications, providing support for applications, networks, and printers, and training users on technology resources. The role also requires ensuring the security and confidentiality of sensitive information, assisting with checking in/out technology equipment, and completing daily tasks such as sending emails, completing inventory, and maintaining equipment. The position also entails performing business operations duties, providing excellent customer service, prioritizing tasks, taking initiative, assisting with various projects, complying with University policies, and maintaining regular and punctual attendance.
Requirements
- Minimum of 10 hrs per week between 7:30 am and 7:00 pm Monday-Friday and 1:00 pm and 7:00 pm Saturday and Sunday
Responsibilities
- Receive and release computers for service and resolve computer software/connectivity/printing issues.
- Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues.
- Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
- Install, configure, and maintain computer software applications.
- Provide support for applications, networks, and printers.
- Provide training to faculty, staff, and students on using technology resources.
- Ensure the security and confidentiality of sensitive information and data.
- Assist with checking in/out technology equipment.
- Complete daily tasks including but not limited to sending emails, completing inventory, and maintaining equipment.
- Perform business operations duties for assigned area of responsibility
- Provide excellent customer service to clients
- Ability to prioritize and take initiative
- Assist with various projects, activities and tasks related to business operations
- Ability to comply with University policies
- Maintain regular and punctual attendance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
