Student Worker - Help Desk+ Support Consultant

Baylor University•Waco, TX

68d•Onsite

About The Position

This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. In a student employee capacity, may perform or assist with specialized business or operational functions that contribute to departmental goals and initiatives.

Requirements

Minimum of 10 hrs per week between 7:30 am and 7:00 pm Monday-Friday and 1:00 pm and 7:00 pm Saturday and Sunday
Ability to prioritize and take initiative
Ability to comply with University policies
Maintain regular and punctual attendance

Responsibilities

Receive and release computers for service and resolve computer software/connectivity/printing issues.
Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues.
Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
Install, configure, and maintain computer software applications.
Provide support for applications, networks, and printers.
Provide training to faculty, staff, and students on using technology resources.
Ensure the security and confidentiality of sensitive information and data.
Assist with checking in/out technology equipment.
Complete daily tasks including but not limited to sending emails, completing inventory, and maintaining equipment.
Perform business operations duties for assigned area of responsibility.
Provide excellent customer service to clients.
Ability to prioritize and take initiative.
Assist with various projects, activities and tasks related to business operations.
Ability to comply with University policies.
Maintain regular and punctual attendance.