Help Desk Support Analyst

TEKsystems • New York, NY

7d • $27 - $29 • Onsite

About The Position

In this role, you will be part of a team providing mostly phone/remote support for 1700+ users with issues involving Windows 11, Active Directory, MS Office 2016/365, Outlook, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management. They use Ivanti as their ticketing system and ITSM. They are looking for someone who has a great combination of customer service and technical troubleshooting. The shift is Monday - Friday, 11 am - 7 pm.

Requirements

• Strong customer service skills.
• Strong communication skills.
• Windows 11 knowledge.
• MS Office knowledge.
• VPN knowledge.
• Ticketing system experience.
• Phone support experience.
• iManage experience.
• Legal experience.

Responsibilities

• Provide phone/remote support for 1700+ users.
• Troubleshoot issues involving Windows 11, Active Directory, MS Office 2016/365, Outlook, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management.
• Utilize Ivanti ticketing system and ITSM.
• Combine customer service and technical troubleshooting skills.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed