Help Desk Support Analyst Level 3
About The Position
The ideal person we are looking to fill our position loves supporting people when they need help. This is at the core of what we do at BridgePoint Technologies every day. We put the needs of the customer first. Our focus is helping our customers grow their business by solving all their technology challenges. We believe in educating our clients, so they can make better decisions about technology and how best to implement it within their organization. We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regarding their request, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand. We’re looking for someone who can work both proactively and reactively, depending on the needs of the particular situation, on networks, desktops, laptops, applications, phones, tablets, and email. We’re wanting someone who has a passion for an advanced knowledge of Windows operating systems and a strong knowledge of networking and Windows domain environments along with VMWare. We will need you to be the escalation point for Level 1 and Level 2 resources. In closing if you are a humble, patient, authentic person that loves working with people as much as you do working with technology, then please follow these instructions carefully as we want to hear from you!
Requirements
- Experience helping people with their computer issues.
- Experience working in a heavily customer service driven field like Retail or Food Services (restaurants), or other customer service driven roles.
- Team player.
- Appreciates an environment where transparency and honesty are encouraged among peers.
- Hungry for personal and professional growth.
- Comfortable working with clients.
- Ability to empathize effectively regarding client requests.
- Ability to work both proactively and reactively.
- Advanced knowledge of Windows operating systems.
- Strong knowledge of networking and Windows domain environments.
- Knowledge of VMWare.
Responsibilities
- Troubleshooting, diagnosing, and resolving issues on networks, desktops, laptops, applications, phones, tablets, and email.
- Acting as the escalation point for Level 1 and Level 2 resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
