Help Desk Specialist

MSPCA-Angell•Boston, MA

23d•Onsite

About The Position

The Help Desk Specialist performs configuration and installation of Personal Computers (PCs) and laptops. This position provides accurate, timely, and creative solutions to end-user computer and networking problems of basic to routine nature to ensure end-user productivity. Responsibilities include responding to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Ability to install, upgrade and maintain Windows based software.

Requirements

At least 1 year of Help Desk experience.
Excellent verbal and written communication skills.
Ability to work professionally as part of a team and independently with users.
Working knowledge of desktop and laptop hardware.
Microsoft Windows 7/10, Microsoft Windows Server 2008r2/2012r2/2016 Networking.
Anti-Virus, Remote Access technologies, VPN.
Personal Computer Software Solutions: Microsoft Office (Word, PowerPoint, Excel, Access), Adobe Acrobat.
Internet Software Solutions: Internet Explorer Browser.
LAN Technology: TCP/IP.

Nice To Haves

Cover letter as an example of writing skills and professional customer service approach.

Responsibilities

Performs configuration and installation of Personal Computers (PCs) and laptops.
Provides accurate, timely, and creative solutions to end-user computer and networking problems of basic to routine nature to ensure end-user productivity.
Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes.
Installs, upgrades and maintains Windows based software.