Help Desk Specialist

Y-Tech • Fayetteville, NC

2d

About The Position

Provides troubleshooting support to a user community employing computer systems and networks. Diagnoses problems and provides applicable remedies. May serve as a team leader in operations.

Requirements

• Experienced in computer hardware and software systems.
• Minimum (2) years of experience
• Understands how programs use computer hardware.
• Relevant certification from a nationally recognized technical authority.
• Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) at time of proposal submission.

Nice To Haves

• Shift supervisor or lead diagnostician experience

Responsibilities

• Provides troubleshooting support to a user community employing computer systems and networks.
• Diagnoses problems and provides applicable remedies.
• May serve as a team leader in operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level