Help Desk Specialist
BlueWater Federal Solutions•Arlington, VA
•Onsite
About The Position
BlueWater Federal is looking for a Help Desk Specialist to support Dept of the Navy at the Pentagon.
Requirements
- 5+ years of experience in Information Technology
- 2 years of experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.
- Active Secret clearance required
- Experience with Active Directory, HP Service Manager, and IT service desk processes is essential.
Responsibilities
- Align with DoD IT support standards, NMCI/NGEN service support, and cybersecurity requirements.
- Troubleshoot hardware, software, and network issues at Tier 2 level.
- Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
