Help Desk Specialist
About The Position
Join our dynamic team as a Help Desk Specialist and become the first point of contact for technical support within our organization! In this energized role, you will deliver exceptional IT support to users, troubleshoot software and hardware issues, and ensure seamless computer management across various operating systems. The IT Helpdesk Specialist is responsible for providing first-level technical support to employees across the organization. This role supports hardware, software, networking, and cloud-based systems to ensure efficient day-to-day business operations. The position serves as the primary point of contact for IT incidents, service requests, and user support while maintaining a high level of customer service and compliance with company security policies.
Requirements
- 1-3 years of experience in IT Helpdesk, desktop support, or technical support roles.
- Working knowledge of Microsoft Windows, Microsoft 365, and common business applications.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, switch, firewall and Wi‑Fi.
- Familiarity with Active Directory, Azure, endpoint management, ticketing systems, Fax and Intune.
- Experience supporting laptops, printers, mobile devices, and collaboration tools.
- Understanding of IT security best practices, data protection, and access management.
- Strong analytical and problem-solving skills
- Ability to troubleshoot and resolve technical issues efficiently.
- Ability to explain technical issues clearly to non-technical users
- Good time management and prioritization skills
- Ability to work independently and manage multiple priorities
- Good documentation and reporting skills
- Structured, quality‑oriented, and security‑aware working approach
- Willingness to continuously learn and adapt to new technologies
- Excellent written and verbal communication skills with a high level of computer proficiency.
- Ability to multitask, work with self-discipline, good judgment, and independence is necessary.
Nice To Haves
- Associate, or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field preferred
- Experience with regulated environments or standards such as ISO27001, ISO13485, or GAMP5 is a plus.
Responsibilities
- Serve as the first point of contact for IT support requests and incidents.
- Diagnose and resolve common hardware, software, and connectivity issues
- Escalate complex issues to 2nd or 3rd line support when necessary
- Assist with onboarding and offboarding of employees (IT-related activities)
- Support installation, configuration, and replacement of end-user devices
- Accurately log, track, and update support tickets
- Follow IT procedures, service level agreements (SLAs), and escalation paths
- Document solutions, FAQs, and user guides to improve self-service and efficiency
- Follow security policies and data protection guidelines when handling incidents
- Recognize and report potential security incidents or suspicious activities
- Ensure proper handling of company equipment and information
- Identify recurring issues and suggest improvements to IT services
- Contribute to maintaining a positive and professional IT service experience
- Communicates all computer network, system and service problems and outages immediately to the IT Manager.
- Ensure systems comply with internal IT policies and external regulatory requirements.
- Perform additional responsibilities as delegated by department manager.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
