Help Desk Specialist

Texas Farm Bureau and Affiliated Companies•Waco, TX

4d•Onsite

About The Position

The Help Desk Specialist provides first-line technical support to employees for corporate business needs. The role researches and understands the logic of complex individual computer programs and systems, supports corporate equipment and software, and helps users through training and problem resolution. The position is based in a company-owned or leased office environment and may involve occasional travel and long, irregular hours.

Requirements

Associate degree or above in a computer-related field.
1–2 years of experience.
Strong problem-solving abilities.
Ability and willingness to learn and extend skills.
Strong oral and written communication skills.
Proficiency in Microsoft Office software required for the job.
Proficiency in PC operating systems, PC hardware, printer hardware, Microsoft Office 365 application software, Microsoft Intune, Azure, mobile device operating systems, Access Manager, and Active Directory.
Ability and willingness to travel as required.
Ability to type 30 words per minute without errors.
Valid Texas driver’s license and a driving record at hire that would not place the employee on probation or disqualify the employee from Certified Fleet Operator status under the Company Driving and Safety Policy.

Responsibilities

Research and understand the logic of complex individual computer programs and systems.
Conduct walk-throughs and provide overview training to end users.
Report status on assigned projects.
Provide after-hours problem resolution as required.
Troubleshoot and resolve problems with corporate equipment hardware and software.
Escalate problems and work orders to appropriate personnel as needed.
Communicate with vendors for problem resolution as needed.
Update and resolve help desk work orders according to established procedures.
Recommend improvements to procedures.
Manage multiple projects and requests simultaneously.
Comply with the Certified Fleet Operation requirements of the Company Driving and Safety Policy.
Perform other duties as assigned.