Help Desk Specialist

Entarian • Suitland, MD

2d • $24 - $26 • Onsite

About The Position

Entarian is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility (NSOF) in Suitland, Maryland. This is an on-site, non-technical help desk role supporting satellite operations and 24/7 coverage through alternating 12-hour shifts: 6 a.m.–6 p.m. and 6 p.m.–6 a.m. On-site training and certification will be provided for the systems used in the role. The stated hourly rate is approximately $24–$26.

The specialist works with network teams and management to report on satellite systems, identify and track data anomalies, manage tickets, respond to customer inquiries, and monitor issues through resolution. The role also involves weekly meetings and collaboration with AI-assistant tools such as Google Gemini.

Requirements

• Associate degree in computer science, a related discipline, or equivalent.
• 0–2+ years of experience in a relevant professional position.
• Detail-oriented, organized, and timely.
• Ability to work independently and within the team framework created by management, including working with team members on assigned projects.
• Basic use of Microsoft Suite (Word, Excel, PowerPoint), Google Suite products (Gmail, Google Meet), and PDF.
• Proficiency with ticketing software.
• Ability to multitask across different software platforms in a virtual environment.
• Ability to work a 12-hour alternating shift schedule supporting 24/7 operations.
• Must be a U.S. citizen or permanent resident who has lived in the United States for at least 3 of the last 5 years, and must be able to pass a background investigation to obtain a security badge for access to applicable government facilities and systems.

Nice To Haves

• CompTIA A+ certification is preferred but not required.

Responsibilities

• Identify satellite-system data anomalies and apply strong attention to detail.
• Track and report satellite data anomalies through NOAA’s ticketing system and assign them to the appropriate team.
• Create tickets and document activities performed with meticulous notes.
• Answer phone calls and support internal and external customers.
• Address and resolve tickets submitted through the Help Desk email.
• Attend weekly meetings, participate, and provide feedback to management.
• Identify, research, and report unresolved data-type inquiry issues.
• Document, track, and monitor problems to ensure timely resolution.
• Collaborate with AI-assistant tools such as Google Gemini.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree