Help Desk Specialistni
Briljent
•Onsite
About The Position
Briljent is seeking Help Desk Specialists to provide technical support for a federal project. A qualified candidate will possess exceptional customer service skills and patience. This position will provide technical support, troubleshoot issues and answer inbound calls from users having issues with the web-based scheduling tool.
Requirements
- An Associate's degree in computer science or related field
- Public Trust Security Clearance (will be setup upon hire)
- 2 years of experience in a help desk role
- Must have high-speed Internet. Equipment will be provided
- Must be eligible to work in the United States. No sponsorships are available currently.
Nice To Haves
- Exceptional customer service skills and patience
Responsibilities
- Respond to queries on the phone, via email and through remote access
- Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Train computer users
- Train other staff on troubleshooting and diagnosing problems
- Gain feedback from customers to improve training methods
- Write and editing training manuals
- Run reports and analyzing common complaints and problems
Benefits
- Briljent is committed to a diversified workforce, creating an inclusive workplace for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
