Help Desk Specialist
Latitude Inc•Houston, TX
•$26 - $30•Onsite
About The Position
The Help Desk Specialist provides Tier 1 onsite technical support, resolving hardware, software, and peripheral issues for clients. This role serves as a primary point of contact, ensuring timely issue resolution, clear communication, and high client satisfaction.
Requirements
- Basic IT knowledge (Windows/macOS, networking, Active Directory, Microsoft 365).
- Familiarity with LAN/WAN, wireless, and endpoint troubleshooting.
- Strong problem-solving, time management, and organizational skills.
- Excellent communication and customer service abilities.
- Attention to detail in documentation and ticket management.
- Associateâs degree in IT or related field (or equivalent experience).
- 1â3 years of IT support experience.
Nice To Haves
- Certifications (e.g., CompTIA A+, Network+, Security+) preferred.
Responsibilities
- Deliver onsite technical support for desktops, applications, and peripherals.
- Maintain regular onsite support for assigned clients.
- Troubleshoot issues, manage tickets, and document resolutions in real time.
- Build strong client relationships and understand client environments.
- Ensure systems are maintained in line with SLAs and internal procedures.
- Perform routine system checks and collaborate on proactive improvements.
- Communicate effectively with clients and manage expectations.
- Contribute to documentation and continuous process improvements.
- Perform additional duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
