Help Desk Specialist
Omm IT Solutions•Bowie, MD
•Onsite
About The Position
Provides Tier 1 and Tier 2 hands-on IT customer support for end-users.
Requirements
- Education: High School Diploma or Associate's Degree.
- Experience: Minimum 5 years of experience in IT/Customer Service (as you specified).
- Ideal Certifications: CompTIA A+, CompTIA Security+, or ITIL Foundation.
Responsibilities
- Monitor daily Helpdesk tickets and resolve them in a timely manner.
- Install, remove, and manage computer equipment moves for incoming and departing users.
- Assist with excessing computer equipment, including the removal and sanitization of hard drives.
- Provide end-user troubleshooting for connectivity, printers, and conference room A/V issues.
- Assist with imaging and configuring laptops and mobile devices.
- Perform workstation vulnerability remediations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
