Help Desk Specialist
About The Position
The Session Helpdesk Specialist supports the mission of Information Technology & Media Services (ITAMS) and serves as one of the department’s first points of contact. The specialist staffs the ITAMS Helpdesk as scheduled and creates support tickets for customers requesting assistance. The position installs, configures, and troubleshoots hardware and software for desktop and notebook computers, personal tablets, and cell phones. Support is provided by phone, remote assistance software, and in-person desktop support. This is a full-time, limited-duration position based onsite at the Oregon State Capitol Building. Remote work is not available. The position begins in December and is expected to last no later than June 27, 2027, but may end sooner depending on the conclusion of the 2027 legislative session.
Requirements
- At least one year supporting Microsoft 365 applications in a corporate environment.
- At least one year supporting Windows 11 in a corporate environment.
- Experience providing technical or customer support by phone, remotely, and in person.
- Associate’s degree or two years of college and one year of relevant experience; an equivalent combination of education and experience sufficient to demonstrate ability to perform the duties may be considered.
- Skill with Microsoft 365 applications and Microsoft Teams and OneDrive.
- Knowledge of Windows 11, including configuration, registry, driver installation, operations, and troubleshooting.
- Skill in personal computer and printer troubleshooting, repair, and maintenance.
- Knowledge of software and hardware diagnostic tools and troubleshooting techniques.
- Ability to communicate effectively with users with varying levels of technical expertise to diagnose problems and work through solutions.
- Ability to communicate technical and functional information effectively in writing and verbally, sometimes under time-sensitive conditions.
Responsibilities
- Staff the ITAMS Helpdesk as scheduled.
- Create support tickets for customers who contact the Helpdesk for assistance.
- Install, configure, and troubleshoot hardware and software for desktop and notebook computers, personal tablets, and cell phones.
- Provide assistance by phone, remote assistance software, and in-person desktop support.
Benefits
- Paid leave and a competitive benefits package.
- Full medical, vision, and dental coverage.
- Paid sick leave, vacation, personal leave, and ten paid holidays per year.
- Opportunities for professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
