Help Desk Specialist

Entarian•Suitland, MD

8d•$24 - $26•Onsite

About The Position

Entarian is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD. This is an on-site position requiring 12-hour shifts (6 a.m. - 6 p.m. and 6 p.m. to 6 a.m.) on a rotating basis. This is not a technical help desk role. Help Desk Specialists work with network teams and management to provide detailed reporting and updates on various aspects of the satellite systems.

Requirements

AA in computer science, related discipline, or equivalent
0-2+ years’ experience in a relevant professional position
Must be detail-oriented, organized, and timely
Ability to work well independently and within the team framework created by management to work with team members on assigned projects
Basic use of Microsoft Suite (Word, Excel, PowerPoint), Google Suite products (Gmail, Google Meet), PDF
Proficiency with ticketing software
Ability to multitask within different software platforms in a virtual environment
Ability to work a 12-hour alternating shift schedule to support 24/7 operations
Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.

Nice To Haves

CompTIA A+ certification preferred, but not required

Responsibilities

Identify anomalies and have strong attention to detail
Track & report Satellite data anomalies via NOAA's ticketing system and assign them to the proper team.
Create tickets and provide meticulous notes of activities performed
Answer phone calls and provide support to internal and external customers
Address and resolve tickets submitted via the Help Desk email.
Attend weekly meetings, with participation, and provide feedback to Management
Identify, research, and report on unresolved data type inquiry issues
Document, track, and monitor problems to ensure a timely resolution
Effectively collaborate with AI-Assistant tools such as Google Gemini

Benefits

Medical, Rx, Dental, and Vision Insurance
401(k) retirement plan with company-matching
11 Paid Federal Government Holidays
Paid Time Off (PTO)
Basic Life & Supplemental Life
Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Employee assistance program (EAP)
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Professional Membership Reimbursement
Employee Referral Program
Competitive compensation plan
Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance