Help Desk Specialist

Koniag Government Services•Arlington, VA

7d•Onsite

About The Position

Koniag Data Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist with an active Secret clearance to support KDS and our government customer in Arlington, VA. This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.

Requirements

An active Secret clearance
High School Diploma or GED
2 years of Help Desk Experience

Nice To Haves

Excellent problem-solving and troubleshooting skills.
Effective communication skills with the ability to explain technical concepts to non-technical stakeholders.
Ability to work independently and collaboratively in a team-oriented environment.
Certification in ITIL or other relevant service management certifications is a plus

Responsibilities

Perform Touch Labor, fixes, configuration, troubleshoot issues and problems, and install software for a variety of end-user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
Serve as the primary POC for incident and problem resolution and escalation.
Provide desktop automation support to a customer base, utilizing knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures.
Ensure Information Assurance (IA) requirements are met for all devices.
Utilize knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving, and resolving computer and software problems.
Serve as a customer technical analyst with responsibility for resolving the most complex customer problems, using knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure.
Configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment, using knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment.
Evaluate and advise on new and emerging technologies, using knowledge of a wide range of automation techniques, requirements, methods, and procedures.
Use qualitative and quantitative techniques to evaluate help desk program effectiveness.
Configure system components such as disk drives, printers, and other peripherals needed to support the operating environment, utilizing specialized knowledge of Microsoft software products and skill in applying operating systems.
Troubleshoot system problems, using working knowledge of and skill in applying maintenance concepts and methods.
Work with Active Directory.
Work with local and secure networks.
Work with Virtual Desktop Infrastructure (VDI), especially VMware.
Assist with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
Work in and around Army environments and be familiar with Classified IT support.
Handle decommissioning of Army assets and Lifecycle Management SOPs.