Help Desk Specialist

Lafayette Federal Credit Union • Rockville, MD

2d • Hybrid

About The Position

We are currently seeking a Help Desk Specialist to join our Information Technology Department. Summarily, this position will provide assistance in ensuring the stable operation of the in-house computer network to include planning, designing, installing, configuring, and maintaining network hardware, software and communication links while providing help desk support to both credit union staff and members.

Requirements

• Two to five years of similar or related experience

Responsibilities

• Providing Help Desk services to credit union staff including Windows patching, triaging, and resolving help desk tickets as they come.
• Troubleshooting PC hardware and software problems in a timely manner.
• Installing appropriate hardware or software within the specified time frames.
• Handling mobile phone MDM setup, new user creation and terminated employee deletion.
• Providing friendly, professional, and accurate service and support to all members and associates.
• Maintaining and adding to technical knowledge of computer hardware and software to ensure the credit union has the ability to achieve its goals as outlined in the current operating plan.
• Responding quickly to all service requests and ensuring problem resolution as quickly as possible.

Benefits

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees