Help Desk Specialist
Synergy ECP•Columbia, MD
•Onsite
About The Position
Synergy ECP is seeking a Help Desk Specialist to provide 24x7 Help Desk support as defined by first response/Tier 2 support. This role involves providing phone and in-person support to users for various IT issues including e-mail, LAN/WAN, directories, standard desktop images and applications, and COTS and GOTS applications. The Help Desk Specialist will serve as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, and printer issues.
Requirements
- Three (3) years of Help Desk experience with a Bachelor’s Degree in a Business, Technical or Math related field.
- Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree.
- TS/SCI Clearance Required
- U.S. Citizenship
Responsibilities
- Provides 24x7 Help Desk support as defined by first response/Tier 2 support.
- Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.
- Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
