Help Desk Specialist I

D.R. Horton • Arlington, TX

3d

About The Position

D.R. Horton, Inc. is hiring a Help Desk Specialist I to provide IT support for end-user hardware, software, and other technology issues. The role supports end users and external vendors by phone, webchat, and in person, researches and resolves basic network, hardware, and software application issues, and documents troubleshooting and resolutions in the help desk tracking application. The specialist communicates with users throughout issue resolution, performs computer refreshes, completes work orders, and assists with division office moves. The position requires professional and ethical conduct, participation in a weekend on-call rotation, overtime availability, and overnight travel.

Requirements

• High school diploma or GED.
• Two to four years of related experience and/or training in an IT support environment.
• Basic knowledge and understanding of current Microsoft Windows operating systems, Microsoft Active Directory, Microsoft Exchange, Print Services, and Microsoft Office.
• Experience replacing basic components of various makes and models of computer systems and printer hardware.
• Ability to troubleshoot all aspects of computer components.
• Ability to adapt to a constantly changing environment.
• Strong interpersonal, written, and verbal communication skills.
• Proficiency with MS Office and email.
• Ability to frequently lift and/or move up to 50 pounds.

Nice To Haves

• Windows, Android, or Apple phone support experience.
• Experience with VNC, Cisco AnyConnect, or other remote connectivity software.
• CompTIA A+ or similar certification.

Responsibilities

• Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT-related issues.
• Research and resolve basic network issues, including issues with Internet Service Provider modems and Cisco routers, as well as hardware and software application issues.
• Document and track issue details, status, and resolution using the help desk tracking application.
• Communicate with and follow up with users while working on issues, ensuring timely and successful completion.
• Perform end-user computer refreshes.
• Complete work orders and fully document each step of the troubleshooting process.
• Assist with division office moves.
• Conduct business professionally and ethically to serve customers and increase company goodwill and profit.
• Participate in a weekend on-call rotation.
• Work overtime as needed.
• Travel overnight as required.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Employee Stock Purchase Plan.
• Flexible Spending Accounts.
• Life and disability insurance.
• Vacation, sick, and personal time, plus company holidays.
• Multiple voluntary and company-provided benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED