HELP DESK SPECIALIST I

CARROLL DANIEL CONSTRUCTION CO • Gainesville, GA

1d • Onsite

About The Position

This is a full-time Tier I support position acting as a gatekeeper for all IT related issues. This person will escalate issues when necessary to other personnel, but instead of a traditional hand-off from one person to another, in most cases, stand over someone's shoulder and "See" the solution so learning is always occurring. Carroll Daniel Construction is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Carroll Daniel Construction is a background screening, drug-free workplace.

Requirements

• Minimum two-year degree in a related program
• Two years’ experience in a help desk position

Responsibilities

• Tier I Help Desk and occasional coordination of technical support with outside vendors
• Ticket escalation
• Support for field technology
• Participate in mobile device management.
• New user equipment setup and imaging
• Meeting Room AV Support
• Participate in occasional after-hours help desk support and system maintenance.
• Ability to quickly transition between tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree