Help Desk Representative

S R International • Phoenix, AZ

2d • Onsite

About The Position

Answering incoming calls for IT-related support. Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc. Assist with Active Directory password resets, VPN tunnel configurations, etc. Provide excellent customer service in high stress or contentious situations. Work with vendors to identify root cause issues. Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.

Requirements

• IT Help Desk Experience
• Willing to work 11pm-7am shift
• Resumes must specify the current location of the candidate.
• Candidates must be local at time of submission.
• Candidates must be available for in person interviews within 1 week of the posting close date.
• Candidates must be able to start within 2 weeks of an offer being made.

Nice To Haves

• CompTIA A+ certification
• Previous experience working for DPS or law enforcement

Responsibilities

• Answering incoming calls for IT-related support.
• Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
• Assist with Active Directory password resets, VPN tunnel configurations, etc.
• Provide excellent customer service in high stress or contentious situations.
• Work with vendors to identify root cause issues.
• Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed