Part-Time Help Desk Representative I
About The Position
Nex-Tech is seeking a part-time Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. The role focuses on delivering excellent customer experiences and resolving technical concerns efficiently. It is suited to someone who enjoys helping others and learning technical systems in a fast-paced environment. The representative supports customers through phone, email, and chat; follows troubleshooting processes; escalates complex issues to higher-level technical staff; and maintains accurate customer records and service tickets. The role also involves submitting service orders, tracking issue resolution, staying informed about company services, pricing, and technology, and supporting team service goals and performance standards.
Requirements
- Basic knowledge of computers, networking, and technology.
- Strong customer service and communication skills.
- Ability to troubleshoot and problem-solve.
- Ability to manage multiple tasks and priorities.
- Attention to detail and strong documentation skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent.
- Experience in customer service or technical support.
Responsibilities
- Assist customers with troubleshooting and resolving technical issues.
- Provide support via phone, email, and chat.
- Follow troubleshooting processes to diagnose and resolve issues.
- Escalate complex issues to higher-level technical staff as needed.
- Enter and maintain accurate customer records and service tickets.
- Submit service orders and track issue resolution.
- Stay informed on company services, pricing, and technology.
- Support team service goals and performance standards.
- Deliver exceptional customer service in every interaction.
Benefits
- 401(k) with a 4% flat company contribution and up to 6% match.
- Health, vision, and dental coverage.
- Paid vacation and sick leave.
- Free Nex-Tech Internet and service discounts.
- Performance-based increases and profit-sharing.
- Training and career development.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
