Intermediate Help Desk Operator - Weston FL (58753)

Capitol Bridge, LLC. • Weston, FL

1d • $18 - $18 • Remote

About The Position

Capitol Bridge is seeking a dynamic and experienced individual to join our team as an Intermediate Help Desk Operator in Weston, FL, to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. This role focuses on resolving routine issues quickly and accurately while escalating complex matters to senior operators. Strong multitasking, attention to detail, and a commitment to meeting service performance standards are essential.

Requirements

• High School Diploma or High School Equivalency required
• Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst

Nice To Haves

• Bachelor’s Degree preferred (equivalency accepted: one year of education equals one year of experience, and vice versa)
• Being a multilingual speaker is a plus

Responsibilities

• Expected to answer calls (inbound/outbound) and emails in addition to other source items.
• Provide world-class customer service and assist clients with problems or issues.
• Able to handle large orders and tasks at one time by multitasking.
• Provide support to both clients, DEA registrants and contractors.
• Must be accurate and efficient with all documentation and delivery of services.
• Provide customer support services to the DEA registrant community.
• Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue.
• Provide first-tier support to end users for call support and resolve less complex problems immediately.
• More complex problems shall be referred to senior level Help Desk Operators.
• Possesses specialized experience which may include, but is not limited to: acquisition, finance, material, supply chain, personnel, data and other management areas.
• Analyzes customers' needs to determine functional requirements.
• Performs functional responsibilities in an independent manner.
• Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance.
• Be able to accept critical feedback and implement changes quickly.
• Be able to adapt to change.

Benefits

• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave
• Employee Assistance Program
• Paid Training
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED