Help Desk & Operations Specialist
CarolinaEast•New Bern, NC
•Onsite
About The Position
Serves as first level support in the IS department. Triages and handles calls, incidents, and requests of staff, physicians, and vendors. Records information, resolves, or escalates to appropriate personnel and provides status updates to users. Delivers operational support of daily operations for the IS department.
Requirements
- Associate’s degree in Information Systems or related discipline.
- Work experience of no less than five years may be considered equivalent.
- Three years of experience working with computer equipment.
- Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.
Responsibilities
- Serves as first level support in the IS department.
- Triages and handles calls, incidents, and requests of staff, physicians, and vendors.
- Records information, resolves, or escalates to appropriate personnel and provides status updates to users.
- Delivers operational support of daily operations for the IS department.
Benefits
- robust benefits package to all full-time employees
- benefits for part-time plus and part-time staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
