1669 - Help Desk Network Administrator

Sigma Defense•Indian Springs, NV

8d•$90,000 - $120,000•Onsite

About The Position

Sigma Defense is seeking a Help Desk Network Administrator to support the Air Force at Creech AFB. The role supports the operation and maintenance of the MQ-9 communications system and global network architectures, including the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay-site communications. The administrator supports MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies. This position provides Tier 2 help desk and network administration support in a shift-work environment, including 24/7/365 support. The candidate will troubleshoot and maintain network devices and systems, assist with network configuration and testing, document issues and technical activities, and coordinate with C-NOC engineers and end users. The role requires the ability to obtain or possess an active TS/SCI clearance; clearance sponsorship may be available for the right candidate.

Requirements

3–5 years of network administration experience in a help desk environment.
Security+, CCNA, or equivalent certification.
Ability to explain complex technical issues, provide step-by-step instructions, and clearly document tickets, fix actions, and summaries.
Ability to remain calm and de-escalate difficult situations.
Ability to work effectively with team members to resolve issues.
Ability to lift, carry, and install equipment weighing about 30 pounds; heavier equipment may require a team lift.
Must be a U.S. citizen.
Must possess or be able to obtain an active TS/SCI security clearance.

Nice To Haves

Experience in network administration help desk work is preferred.
Prior military service is desirable.

Responsibilities

Troubleshoot issues and elevate more complex problems.
Serve as the focal point for updating edge network devices and software in support of next-generation remote split operations.
Support a 24/7 help desk by receiving requests, creating tickets, and documenting issues from local and remote customers.
Monitor the network for performance and integrity.
Perform network end-device and system configuration changes in support of the flying schedule.
Configure, maintain, and troubleshoot network devices.
Provide 24/7/365 Tier 2 help desk support in a shift-work environment.
Conduct in-depth log analysis and root-cause isolation.
Troubleshoot Layer 2 switching and Layer 3 routing issues.
Monitor and troubleshoot multicast.
Monitor and understand firewall rulesets.
Support development and testing of network configurations.
Input and maintain a ticketing database.
Document activities in a master station log.
Troubleshoot Circuit to Packet (CTP) communications.
Install and maintain the local network, server suite, and test environment.
Interface with C-NOC engineers and end users.
Maintain technical documentation, including network diagrams and IP schemes.
Suggest improvements to network performance, capacity, and scalability.