Help Desk L2 - Network & Sys Admin
About The Position
We’re looking for a Systems Engineer L2 who thrives on solving real-world infrastructure problems and not just resetting passwords. You’ll work across multiple client environments, handling escalations, improving systems, and building deeper technical expertise in networking, servers, and cloud platforms. The role includes supporting Windows Server, Active Directory, and Microsoft 365; configuring and maintaining network infrastructure; troubleshooting network performance, connectivity, and routing issues; assisting with firewall configuration and security controls; and working with VMware environments. It involves remote and occasional onsite support, with clear documentation for the team and clients. The position offers opportunities to develop skills in advanced networking and infrastructure design, Azure and Microsoft 365, and security best practices, with a path toward Senior Engineer or Architect roles. The company invests in certifications, which can lead to raises as certifications are earned.
Requirements
- At least 2 years of experience in IT support, systems, or an MSP environment.
- Experience with Windows Server, Active Directory, and networking fundamentals.
- Exposure to firewalls, VPNs, or virtualization.
- Strong troubleshooting mindset and communication skills.
Nice To Haves
- CCNA, AZ-104, or similar certifications.
Responsibilities
- Handle escalations from Tier 1 and resolve complex client issues.
- Support and troubleshoot Windows Server, Active Directory, and Microsoft 365.
- Configure and maintain network infrastructure, including VLANs, switches, firewalls, and VPNs.
- Troubleshoot network performance, connectivity issues, and routing problems across client environments.
- Assist with firewall configuration, security policies, and access controls, including NAT and ACLs.
- Work with VMware virtualization environments.
- Provide remote and occasional onsite support.
- Document work clearly for team visibility and client success.
Benefits
- Paid certifications that directly increase compensation.
- Raises as certifications are earned.
- Clear growth path into higher-level engineering roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
