[CONTRACT] Help Desk IT Support Technician

Cinter Technology Services•Houston, TX

12d•Hybrid

About The Position

This is a Tier 1 technical support role for PCs, laptops, mobile devices, and standard business applications. The technician will respond to IT support requests through various channels, troubleshoot hardware and software issues, and perform user account administration. The role involves maintaining documentation, assisting with hardware deployment, and delivering excellent customer service while adhering to company IT policies. Collaboration with internal IT teams is also a key aspect of the position.

Requirements

Strong customer service and communication skills.
Excellent troubleshooting and analytical abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to work independently while contributing effectively within a team.
A proactive attitude and willingness to learn.
Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
1–2 years of Help Desk, Desktop Support, or IT Support experience.
Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices.
Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts.
Excellent English communication skills.

Nice To Haves

Understanding of Japanese corporate culture and business etiquette.
Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred.
Japanese language ability is preferred but not required.
IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus.

Responsibilities

Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications.
Respond to IT support requests via phone, email, remote support, and in person.
Troubleshoot hardware, software, printer, and basic network connectivity issues.
Install, configure, and maintain desktop/laptop computers and peripheral devices.
Perform user account administration, password resets, and basic access management.
Escalate complex technical issues to higher-level IT teams when necessary.
Maintain IT support documentation and knowledge base articles.
Assist with hardware deployment, replacement, and asset inventory management.
Deliver excellent customer service while following company IT policies and procedures.
Collaborate with internal IT teams to ensure timely issue resolution.