Help Desk Intern

BHG Careers•Dallas, TX

7d•Onsite

About The Position

The Help Desk Intern will learn how to deliver supreme customer service while supporting BHG’s Corporate and Field team members and treatment centers. The position will provide exposure to the following computer disciplines: Service Desk, Desktop Software Support, Computer Operations, and others.

Requirements

High school diploma or equivalent
Currently enrolled in a degree program closely related to the field
Basic understanding of computer hardware, software, and operating systems
Self-starter with good time management and prioritization skills
Excellent verbal and written communication skills, organization, presentation, and analytical skills
Knowledge of IT systems, software, and procedures
Problem solving skills independently or escalate if necessary
Handle multiple tasks on a day-to-day basis if necessary
Strong organizational and management skills when dealing with companies hardware
High integrity
Sound judgment
Efficient
Self-starter
Ability to work independently and under pressure while handling multiple tasks simultaneously
Ability to make decisions and use proper judgment with confidential and sensitive issues
Must be able to react quickly and make effective decisions
Demonstrate basic computer/word processing skills
Demonstrate basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs

Nice To Haves

Currently enrolled in degree in a closely related field preferred

Responsibilities

Support the IT team in maintaining hardware, software, and other systems
Assist with troubleshooting issues and provide technical support
Organize and maintain IT resources
Lend IT support in areas such as cybersecurity, programming, analytics, and data center management
Ensure compliance with all federal and state regulatory bodies, as well as accrediting agencies
Complies with all federal, state, and local regulatory agency requirements
Complies with all accrediting agencies
Participate in community and public relations activities as assigned.
Demonstrates the belief that addiction is a brain disease, not a moral failing
Demonstrates hope, respect, and caring in all interactions with patients and fellow Team Members
Establishes and maintains positive relationships in the workplace
Can work independently and under pressure while handling multiple tasks simultaneously
Makes decisions and uses good judgment with confidential and sensitive issues
Deals appropriately with others in stressful or other undesirable situations
Attend and complete all required trainings as assigned by manager
Continuous exploration of knowledge through related field
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment