Help Desk II

DH Blattner • Avon, MN

8d • $24 - $34

About The Position

Is the primary IT contact for user support for entire end user environment. Monitors help desk email, tickets & phone line and provides IT support and resolution to end users. Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions in a timely manner. Performs computer set up for new users and upgrades devices as warranted. Provides new user orientation and end user training in classroom and one-on-one assistance. Assists with user on-boarding and off-boarding process including AD user account setup and device configuration.

Requirements

• Minimum of a two-year post-secondary degree in Information Technology or related field.
• At least three to five years of experience in the installation, configuration, and support of Windows based computer hardware, software, peripherals, mobile devices, and network experience is required.

Nice To Haves

• Strong knowledge and experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office, iOS, and TCP/IP networks and equipment.
• Knowledge in JD Edwards Enterprise One ERP software is a plus.
• Technically savvy with tools like Intune, SCCM, AD, and other software/OS management tools

Responsibilities

• primary IT contact for user support
• monitors help desk email, tickets & phone line
• provides IT support and resolution to end users
• coordinates day to day help desk ticketing system
• works with IT staff to provide end user solutions
• performs computer set up for new users
• upgrades devices as warranted
• provides new user orientation
• provides end user training in classroom and one-on-one assistance
• assists with user on-boarding and off-boarding process
• AD user account setup and device configuration

Benefits

• Competitive pay
• 100% employer-paid HDHP insurance premiums for employees
• 100% employer-paid dental insurance premiums
• 401(k) with company match
• HSA and FSA options
• Vision insurance
• Education Assistance (Tuition Reimbursement)
• Work/Life balance
• Employee/Family focused culture
• Gym on site
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees