Help Desk Level II

GS Precision Inc•Brattleboro, VT

3d•$20 - $30•Onsite

About The Position

GSP is looking for a team player to work in a challenging and fast-paced environment. The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is the first step on the path to an IT career. This position reports to the IT Helpdesk and Projects Supervisor.

Requirements

Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
Highly motivated with the ability to work in a fast-paced environment.
Must be a professional with strong work ethic and comfortable working as part of a team that includes all levels of the organization.

Nice To Haves

BSc/BA in IT, Computer Science or relevant field preferred, but motivated individuals are encouraged to apply.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system
Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
Determine the solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process
Escalate tickets to the appropriate Level 2 technician, or another appropriate member of the IT department as needed
Document and maintain the IT Department knowledge base
Install appropriate software and operating systems, and deploy company computers
Assist with other departmental duties as needed, including, but not limited to: wiring and infrastructure; new employee access and account permissions; user terminations, etc.
Support IT projects and own projects within candidate’s skillsets.