Help Desk & Field Technician
About The Position
Bayon IT helps businesses in the Minneapolis–St. Paul area get the most out of their Apple technology. We provide managed IT support, Apple device setup and deployment, network support, security, cloud solutions, backup solutions, and practical business technology guidance for organizations that depend on their systems every day. We are looking for a Help Desk & Field Technician to join our Minneapolis team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and being trusted as the person who can show up onsite, calm things down, and get issues moving in the right direction. This is not a pure behind-the-desk support role. You will spend time working help desk tickets remotely, but you will also be our primary onsite field technician for client visits, deployments, troubleshooting, and hands-on technical work.
Requirements
- Experience in IT support, help desk, desktop support, field service, Apple support, or managed services
- Comfortable supporting macOS and iOS in a business environment
- Ability to troubleshoot calmly instead of guessing
- Clear communication with both technical and non-technical people
- Reliability, follow-through, and ability to document work
- Ability to work independently onsite while staying connected to the internal team
- Understanding that client trust matters as much as technical skill
- Willingness to learn Bayon IT’s systems, standards, and service process
Nice To Haves
- Apple certifications
- MSP experience
- Ticket platform experience
- MDM experience
- Networking basics
- Microsoft 365 or Google Workspace experience
Responsibilities
- Responding to help desk tickets and client support requests
- Troubleshooting macOS, iOS, email, cloud, printer, network, and user access issues
- Going onsite to client locations for support, installations, deployments, and escalations
- Setting up and deploying Macs, iPads, iPhones, peripherals, and user accounts
- Supporting Microsoft 365, Google Workspace, MDM tools, backup systems, and common business applications
- Documenting your work clearly so the rest of the team knows what happened and what comes next
- Communicating with clients in a calm, professional, non-condescending way
- Escalating issues when appropriate while still owning the client experience
Benefits
- Paid time off beginning on day one
- Minnesota Earned Sick and Safe Time
- PTO increasing at tenure milestones
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
