Help Desk / Desktop Support Analyst – Contract (Raleigh, NC)

Mfinite Consulting•Raleigh, NC

About The Position

Mfinite Consulting is building a pool of help desk and desktop support professionals for contract assignments with North Carolina state and public-sector agencies in the Raleigh area. Assignments typically last 6–12 months, with schedules set by the agency and work performed onsite or hybrid. This is a full-time, approximately 40-hour-per-week role during business hours, paid at $26–$32 per hour based on experience and skill level. The employee is a W-2 hourly employee of Mfinite Consulting LLC. Benefits for full-time employees include medical insurance with a choice of PPO plans, dental and vision coverage, basic life insurance, a 401(k) retirement plan, and optional savings and early pay access. The analyst answers requests from state employees and provides hands-on and remote support for hardware, software, accounts, and network issues. They document and manage tickets, assist with user accounts, configure and deploy devices, escalate complex issues, and create clear notes and basic how-to guides. Candidates must be able to report onsite in the Raleigh area as required by the assignment and be eligible to work in the United States without sponsorship and pass a background check.

Requirements

At least 1 year of help desk, service desk, or desktop support experience; more experience is needed for senior assignments.
Working knowledge of Windows 10/11, Microsoft 365, Active Directory, and remote support tools.
Experience with a ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar.
Clear, patient communication with non-technical users.
Eligible to work in the U.S. without sponsorship and able to pass a background check.
Able to report onsite in the Raleigh area as the assignment requires.

Nice To Haves

CompTIA A+, Network+, or Security+ certification; HDI or ITIL Foundation.
Prior state or local government IT support experience.
Military or veteran background; military spouses are welcome.

Responsibilities

Answer phone, email, and ticket requests from state employees and resolve hardware, software, account, and network issues.
Log, prioritize, and update tickets in ServiceNow or a similar ITSM tool.
Reset passwords and manage user accounts in Active Directory, Microsoft 365, NCID, or similar systems.
Image, deploy, and set up laptops, desktops, printers, phones, and peripherals.
Provide hands-on and remote support, escalating complex issues to the appropriate team.
Write clear notes and simple how-to guides for common fixes.